Terms & Conditions

1. About these Terms

These Terms describe the use of the FrizCon website and the general basis on which FrizCon offers brand identity, web development, content creation and graphic design services. References to “we”, “us” and “our” mean FrizCon; “you” means a website visitor or client.

Using our website does not by itself create a contract for paid services. A project begins only after both parties accept a written proposal, statement of work or other service agreement. If that agreement differs from these Terms, the project agreement takes priority for that project, subject to applicable law.

2. Using our website

You may browse the website and contact us for legitimate business enquiries. You must not use the website unlawfully, submit misleading information, upload malicious code, attempt to gain unauthorised access, interfere with its operation or infringe another person’s rights.

Our website content is general information about our services. Portfolio examples and descriptions do not promise a particular result for your project. We may update the website or temporarily restrict access for maintenance or security reasons.

3. Proposals and project scope

A written project agreement should confirm the deliverables, fees, payment schedule, included revisions, responsibilities, timetable and any ongoing support. A quotation is valid only for the period stated in it and remains subject to acceptance.

Work outside the agreed scope, including extra pages, features, concepts or revision rounds, requires agreement on any additional fee and schedule before that work begins. Enquiries, estimates and informal discussions do not authorise additional work.

4. Your information and responsibilities

You are responsible for providing accurate instructions, relevant materials, necessary access and timely feedback. You must have the rights and permissions needed for any text, images, logos, fonts, data or other material you ask us to use.

Please appoint a person authorised to provide consolidated feedback and approvals. You remain responsible for checking factual statements, prices, claims and legal notices in your content, and for obtaining any specialist approvals your business requires. Share passwords and sensitive information only through an agreed secure method.

5. Timelines, feedback and approval

Timelines depend on the agreed scope, availability of materials, third-party dependencies and timely feedback. If a dependency or change affects delivery, we will communicate the impact and agree a revised timetable where needed.

Review deliverables and report issues within the review period specified in your project agreement. Approval should be confirmed in writing. Silence does not automatically transfer ownership or count as approval under these Terms. Changes requested after approval may require a separate quotation.

6. Fees and payment

Fees, currency, applicable taxes, deposits and payment dates will be set out in the written project agreement or invoice. Third-party purchases and recurring costs, such as hosting, domains, software subscriptions and stock licences, will be identified and agreed where they are part of the project.

If payment is overdue, we will contact you to resolve it. Work or delivery may be paused in accordance with the project agreement and applicable law, with notice and an explanation of the effect on the timetable. Any late-payment charges must be expressly agreed and legally permitted.

7. Creative work and intellectual property

Our website, branding and original website content are protected by applicable intellectual property rights. Browsing the site does not grant permission to reuse our branding, copy portfolio work or redistribute website content, except where permitted by law or with permission.

Ownership and permitted use of commissioned deliverables must be specified in the written project agreement. Do not assume that commissioning or paying for work automatically transfers every intellectual property right. Any agreed transfer or licence takes effect on the conditions set out in that agreement, including payment where specified.

You retain rights in materials you supply and give us permission to use them as needed to perform the agreed services. Pre-existing tools, reusable components and third-party materials remain subject to their owners’ rights and licences. Editable source files, unused concepts and working files are included only when the project agreement says so.

8. Third-party services and website handover

A project may depend on hosting providers, domain registrars, platforms, plugins, fonts, stock assets or other third-party services. Their own terms, availability and licence restrictions apply. We will identify relevant dependencies and any agreed ongoing costs during the project.

Hosting, maintenance, backups, security monitoring, updates and support are included only if expressly agreed. The handover should confirm who controls accounts, holds licences and is responsible for continuing renewals and maintenance. We cannot guarantee the uninterrupted operation of services controlled by others.

9. Confidentiality and portfolio use

Each party should protect confidential business information received for the project and use it only for the agreed work. Disclosure may be necessary to authorised collaborators, professional advisers or where required by law, with appropriate safeguards.

Any permission to show your work, name or logo in our portfolio should be recorded in the project agreement or obtained separately. Confidential or unreleased material will not be treated as approved for public display merely because a project has been completed.

10. Privacy

Our Website Privacy Policy explains how the website handles personal information. The App Data Privacy Policy relates to the app described in that policy.

If a project requires us to process personal data on your behalf, the parties should agree the required instructions, security measures and data-processing terms before that processing begins. Do not send personal data that is unnecessary for an enquiry.

11. Cancellation and refunds

Either party may request cancellation or suspension in writing. The project agreement should explain notice requirements, payment for completed work, treatment of approved third-party commitments and the handling of unfinished deliverables. Any refund will be assessed under that agreement and applicable law.

Our Refund Policy describes the hosting, domain and billing matters stated there. It should not be assumed to create a blanket refund rule for every creative or development project. Mandatory rights and remedies under applicable law remain available.

12. Quality, results and responsibility

We will provide the agreed services with reasonable care and skill. If you believe a deliverable does not meet the written scope, contact us with the details so that we can review the issue and agree an appropriate response.

Design and development services do not guarantee a particular level of sales, search ranking, traffic or commercial performance. Those outcomes depend on factors beyond the deliverables alone. Any specific warranty, acceptance criteria or allocation of liability should be agreed in writing.

Nothing in these Terms excludes rights, duties or liability that cannot lawfully be excluded. Any project-specific limitation of liability must be expressly agreed and comply with applicable law.

13. Links to other websites

Our website may link to services or websites operated by others. Those links are provided for convenience; their content and practices are governed by their own terms and privacy policies. Review those terms before using a third-party service.

14. Disputes and governing law

Please raise concerns through our contact page so that we can first attempt to resolve them through discussion. Any governing law, dispute-resolution process and court jurisdiction for paid work should be specified in the written project agreement, subject to mandatory legal requirements. These Terms do not select a jurisdiction on your behalf.

15. Changes and contact

Material updates to these Terms will be identified with an effective date. Changes to website terms do not automatically amend an existing signed project agreement; changes to that agreement require the process agreed by the parties.

For questions about these Terms or a project, please contact FrizCon.